Edreams Travel Insurance

This blog is about banking abuses, but as insurers tend to be in the hands of banks, I comment my case with insurance Intermundial hired by Edreams. Well, this insurance provides compensation for delays, and on a recent trip to Mexico, I was almost seven hours at the airport Charles de Gaulle in Paris. Since I had insurance, I decided to claim the $ 50 that say they offer this type of incident, plus expenses, in this case three coffees and a sandwich.
After calling from France to 902240203, having a good time to tell me little music that I have to request certificates for the delay. I go to the counter of the company, and after 40 minutes standing in line give me a paper that just confirms it. It also produces a delay on the next flight, but in this case as I get to Madrid later than 12, the Air France office is closed. New lamada to 902, and eternal little music. Finally, I serve and are to send the certificate ... several more calls were necessary, because the certificate never came.
Once collected the certificates of delay, the processing is very simple. Just provide the original and copy;
-ID of the traveler
-Boarding Passes
Living expenses-Original
-Original Internet in airport charges
-Certificate of delay Air France flight to Paris
-Certificate of retaso Air France flight to Madrid
-Book of Flight
-Documentation Bank account
-Claim
Well, basically take the afternoon preparing the "dossier" and then send it certified, or take in hand the c / Irun, 7, a place to park a great time, and after 40 minutes waiting for you seal your copies and swear and perjure to answer you in 15 days.
After multiple calls to 902240203, and hear all kinds of symphonies phone tell me that my file has gone to Barcelona, ​​and the 933001050 tell me that is being processed ...
All documentation was filed on February 16. On April 28 I'm still waiting reply to my complaint file number AS6664523. -
My advice is do not hire this type of insurance, as to charge 50 euros for compensation you spend 100 euros in 902 certificates, postcards and especially patience ..